Clear Phone Connections That Allow You To Be Heard

Finally, a voice solution that really works! With Improved Telecom Solutions, you’ll receive enterprise-grade, high-definition voice solutions so that every participant can hear and be heard. Unify locations, improve customer satisfaction, and cut costs all at the same time!

Traditional Voice Services

If you currently have a premised-based PBX and you’d like to continue using it, we have solutions that will allow you to do just that while saving you money and increasing the quality of your calls.  Whether you’re looking for SIP, SIP with a PRI hand-off, traditional PRIs, or Analog trunks, we provide them all.

Voice over IP Solutions

SIP Trunking allows you to eliminate the need for expensive PRIs.  Integrate voice, video, and data communications onto a single network to significantly cut telecom costs and simplify IT management.  Our offerings include Unlimited Local and Domestic Long-Distance calling.

Cloud-Based PBX (Hosted Voice, Hosted PBX, Hosted VoIP) Solutions

Leave behind the complexities of traditional on-premise solutions and high capital costs, limited features, and inflexibility of being locked down by traditional PBX providers or telecom contracts.  Cloud-Based PBXs deliver you the best enterprise voice services in the market at an affordable price coupled with a full unified communications platform.

Unified Communications

Communicate and collaborate (video, chat, conferencing and more) with co-workers, partners and customers at any time, any place and from any device.  Unified Communications deliver crystal-clear voice services that integrate with the applications you’re already using today behind one uniform user interface.

Call Center Solutions

Demanding call center environments require reliability, consistency, and scalability.  Old-school call centers require a huge up-front capital investment in on-site hardware and call center software.  Our cloud-based contact centers are different.  Reliable, quick to implement, and easy to manage call center software solutions come with all the features you need to support customer service departments, tele-sales, help desks and sales teams.  Our solutions make it easier to add and administer queues and agents with an easy-to-use web-based interface with advanced and customizable features like call routing, management, and reporting.

IP Phones and Equipment

Replace your outdated phones with state-of-the-art, sleek and elegant High Definition IP Phones.  These IP Phones offer true “plug and play” functionality along with power features and flexibility.  We also have solutions for Cordless Phones, Conference Phones, Adapters, and Accessories including Headsets, Webcams, Sidecars, QoS Routers and WiFi solutions.

• Cloud-Based / Hosted PBX

• Audio / Video Conferencing

• Contact Center-as-a-Service

• SIP Services

• Desk & Conference Phones

• Call Center-as-a-Service

• PRI & POTS Lines

• Unified Communications

• Local/Long Distance/Toll-Free